Anyone who follows my Facebook page (or should I say, who's been able to follow my Facebook page lately, with all the uproar about down-time over the last few days) will know about the fun I had on Monday with the request system at Glass Bathroom Bank, trying to fulfill what seemed like a simple order. Namely, a new mouse.
To recap, for anyone who hasn't seen the story: I used the form within the request system labeled "Mouse" to request a new mouse for an employee I support. As this employee works from home, I toggled the dropdown for "Works from home?" to "Yes", and was pleasantly surprised when this brought up a slot in which I could type her home address for delivery. I finished filling the form out, submitted it, and thought that was that.
Goodness, was I ever wrong. Not half an hour later, that form was rejected. In the notes section, it read: "This should have been submitted as a help desk ticket." Really, now? I thought help desk tickets were for getting things repaired, and hardware request forms were for, y'know, requesting hardware. In fact, I'm now quite baffled as to the reason the hardware request forms exist, if we're supposed to order hardware through help desk tickets.
From experience with Glass Bathroom Bank's Helpless Desk (they are very good at resetting passwords, but that's about it), I advised the employee who needed a new mouse that we were going to -- there's no other word for it -- cheat. She should go out and get herself a new mouse at her local office supply store, and let me know how much it cost. I would then input an expense report, claiming that she had bought a book, which is fully reimbursable so long as one's manager approves. She would thus have her new mouse, it would be paid for by the company, and she wouldn't have to jump through paperwork hoops or wait ten days for it to ship out to her from a central location. So I spoke, so I intended, and so, as of yesterday, it was done.
I know this may seem like a very small thing to get upset about, but its very smallness is the reason I'm upset. I should not have to play stupid bureaucratic games, lie and cheat and duck around company policy, just in order to get one of my people a new mouse. That is not the way it should work. But, sadly, that is the way it does work, at least for now.
Thanks for listening, O readers. More on Fiction Friday, or so I hope. We'll have to wait and see what the germs who have moved into my upper respiratory system have to say about that...